Senior Manager Training & Quality

As a Senior Manager Training & Quality, I am responsible for leading the overall training and quality framework across operations. This role involves designing and implementing training programs, developing learning materials, and ensuring that new and existing team members are equipped with the skills and knowledge required to meet performance standards. To oversees quality assurance processes, including audits, monitoring, and feedback systems, and uses insights to refine training content and operational procedures. Day-to-day tasks include collaborating with cross-functional stakeholders, analyzing performance and quality metrics, identifying gaps, and driving corrective actions and continuous improvement initiatives. The role also includes managing and mentoring training and quality teams, supporting change management efforts, and reporting outcomes and recommendations to senior leadership.
Qualifications
Strong experience in training design, delivery, and curriculum development, ideally in a corporate or operations environment.
Proven expertise in quality assurance, process improvement, and performance monitoring, with the ability to implement standards and best practices.
Demonstrated leadership skills, including team management, stakeholder engagement, and the ability to influence cross-functional groups.
Excellent analytical and problem-solving abilities, with proficiency in using data and metrics to drive decisions and improvements.
Advanced communication and interpersonal skills, including facilitation, presentation, and coaching capabilities.
Experience working in high-volume, customer-focused or service-oriented environments.
Bachelor’s degree in Business, Management, Human Resources, or a related field; a master’s degree or relevant certifications in training or quality are preferred.
Ability to work on-site full-time, with flexibility to manage multiple projects and deadlines in a fast-paced setting.

Work arrangement
No