Senior Account Manager

Company Description Harper Tech Code is a technology-focused organization specializing in innovative digital solutions for a diverse client base. The company values collaboration, accountability, and strong customer relationships to deliver high-quality services and products. Team members work with modern tools and methodologies to support clients in achieving their business goals. Harper Tech Code encourages continuous learning, professional growth, and a flexible work environment, including remote opportunities. The culture emphasizes inclusivity, transparency, and long-term partnerships with both clients and team members.
Role Description The Senior Account Manager is a part-time remote role responsible for managing key client relationships and ensuring client satisfaction. This role includes overseeing account planning, coordinating project deliverables, and serving as the primary point of contact for strategic clients. Daily activities involve monitoring account performance, identifying opportunities for growth, preparing reports and presentations, and collaborating with internal teams such as sales, product, and support. The Senior Account Manager will address client inquiries, resolve issues promptly, and proactively recommend solutions that align with client objectives. Additionally, the role involves contributing to process improvements, supporting contract renewals, and maintaining accurate documentation of account activities.
Qualifications
Demonstrated experience in account management, client services, or relationship management in a technology or digital services environment.
Strong skills in communication, negotiation, and stakeholder management, with the ability to present complex information clearly and professionally.
Proven ability to analyze account performance data, identify trends, and develop actionable recommendations for client and business growth.
Experience collaborating with cross-functional teams (e.g., sales, product, operations) to coordinate deliverables and meet client expectations.
Solid organizational and time-management skills, with the ability to handle multiple accounts and priorities in a remote, part-time setting.
Comfort with digital tools and platforms, including CRM systems, online collaboration tools, and standard productivity software.
Track record of resolving client issues efficiently and maintaining long-term client satisfaction and retention.
Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
Experience in tech or software services and familiarity with subscription or SaaS business models is beneficial.

Work arrangement
Yes