Vice President of Product Operations

Company Description Consumers Financial Mortgage Company is a banking organization headquartered in Salt Lake City, Utah, serving customers from its location on South Highland Drive and beyond. The company focuses on providing mortgage and financial services that support individuals and families in achieving homeownership and long-term financial stability. As part of the broader banking sector, it operates in a regulated environment where reliability, compliance, and customer trust are central. Team members collaborate to deliver consistent, high-quality service and support responsible lending practices. The organization values professionals who bring integrity, expertise, and a commitment to enhancing the customer experience.
Role Description The Vice President of Product Operations is a full-time remote role responsible for leading the operational strategy, governance, and execution of the company’s mortgage and financial product portfolio. This role oversees product operations frameworks, ensures process efficiency, and coordinates cross-functional teams to deliver consistent, scalable product performance. Day-to-day responsibilities include aligning product operations with business goals, driving continuous improvement in product workflows, and partnering with product management, compliance, technology, and customer-facing teams to support successful product launches and lifecycle management. The Vice President of Product Operations will define and track key operational metrics, resolve complex issues affecting product delivery, and optimize resource allocation across initiatives. This role also mentors leaders and team members, contributing to a culture of accountability, data-driven decision-making, and customer-centric product design.
Qualifications
Strong experience in Product Operations, with the ability to design, implement, and refine operational frameworks for financial and mortgage products.
Demonstrated expertise in Product Management, including roadmap execution, stakeholder alignment, and lifecycle management of complex banking products.
Proven Program Management skills, managing multi-stream initiatives, coordinating cross-functional teams, and ensuring timely delivery of strategic programs.
Advanced Project Management capabilities, including planning, risk management, prioritization, and execution in a remote, fast-paced environment.
Robust Analytical Skills, with experience using data and metrics to drive decisions, optimize processes, and improve product performance and customer outcomes.
Prior leadership experience in mortgage, banking, or financial services, with a strong understanding of regulatory and compliance considerations.
Excellent communication, collaboration, and stakeholder management skills, including the ability to influence at executive and senior leadership levels.
Bachelor’s degree in business, finance, operations, or a related field; an advanced degree (MBA or similar) is beneficial.
Ability to thrive in a remote environment, demonstrating self-direction, accountability, and effective virtual team leadership.

Work arrangement
Yes