Front Office Executive

Roles and Responsibilities:
• Responsible for attending all the incoming calls, responding to them and
transferring the call to the appropriate department if needed.
• Responsible for greeting the visitors at the office & welcome all visitors with
smile and proper greetings and guide them properly as per their requirements.
• Responsible for maintenance of important documents, files and records in an
organized manner.
• Responsible for keeping all the stationary items in the organization up to date
and order for fresh stock.
• To co-ordinate with all the internal as well as external customers regarding their
telephone messages and any other issues & responsible for attending a visitor or
customer present at office.
• Responsible for providing information about the services of the organization.
• Actively builds awareness of the Brand amongst clients
• Provides and ensures high-quality customer service. Receives and resolves
client feedbacks complaints in a manner consistent with company policy. Makes
management aware of any complaints.
• Responsible for adhering to all the safety procedures and keeping the
management informed about any kind of unsafe situation.
• Attending meetings and trainings as per requirement.
Desired Candidates should have
• Should have a bachelors degree
• 2-year experience in customer service, front desk or other related professional
area
• Proficient in the English language (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing
environment
• Ability to focus attention on guest needs, remaining calm and courteous at all
times
• Previous customer handling related experience of at least an year is necessary
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Understanding of sales performance metrics
• A team player with high level of dedication
• Ability to work under strict deadlines
• Full comprehension of office management systems including MS Office and
procedures
• Should be result-orientated and able to work under pressure for all work done on
time

Work arrangement
No