Remote Customer Support Representative (Seasonal)

Remote Customer Support Representative - Seasonal
Robert Half is hiring multiple fully remote Customer Support Representatives for a seasonal customer-support project with an online tax-preparation software company.
This is a 40-hour/week, $18/hour W2 position with several start dates available from early January through early February 2027. All assignments are currently scheduled to run through mid-April, 2027.
What you'll do:
Provide customer support by phone and live chat
Assist customers with account login and password issues
Answer billing and account questions
Help customers select the appropriate product
Guide customers through basic website and software navigation
Document customer interactions accurately
Use multiple browser-based systems and applications while assisting customers
Route tax-specific questions to the appropriate team; you will not provide tax advice
What we're looking for:
At least 1 year of call center or customer support experience
Experience handling inbound customer calls in a queue-based environment
Comfortable providing both phone and live-chat support
Strong basic computer skills, including Microsoft Windows and browser-based applications
Comfortable working across multiple screens, systems, and tabs
Strong communication and customer-service skills
Able to remain professional with frustrated or upset customers
Reliable attendance and ability to commit to a fixed schedule for the duration of the assignment
Schedule requirements:
40 hours per week
Multiple schedules will be available
Some schedules include evenings and weekends
Once you select a schedule, it cannot be changed during the assignment
Attendance during training and throughout the assignment is required
Remote-work requirements:
Quiet, professional home workspace
Reliable home internet with at least 50 Mbps download / 5 Mbps upload
Comfortable being on camera during training and certain meetings
Robert Half will provide a laptop and required peripherals
Hiring process:
Qualified applicants will complete a short online assessment covering general aptitude, communication, and computer/internet proficiency. Candidates who meet the assessment requirements will be invited to a Microsoft Teams video interview.
This is a seasonal assignment and is currently expected to end mid-April, 2027.

Work arrangement
Yes