Experienced US Market Truck Dispatcher

Company Description Rise Factor empowers businesses to achieve sustainable, scalable growth through comprehensive AI automation and performance-focused systems. The company designs and deploys customized AI agents, marketing automation workflows, and end-to-end lead generation strategies tailored to small business needs. Services include landing page design, high-converting ad campaigns on Meta and Google, and full GoHighLevel implementation with CRM management. With a strong emphasis on conversion rate optimization, Rise Factor helps clients streamline operations, improve efficiency, and maximize market impact. Team members collaborate in a dynamic, technology-driven environment focused on measurable results and continuous improvement.
Role Description The Experienced US Market Truck Dispatcher will manage daily dispatch operations for trucking routes across the United States, coordinating loads, drivers, and schedules to ensure on-time deliveries and optimal fleet utilization. This full-time remote role involves assigning loads, planning routes, monitoring truck locations, and maintaining constant communication with drivers, clients, and brokers. The dispatcher will negotiate rates, confirm load details, and update load boards and internal systems with accurate, real-time information. Responsibilities include resolving on-road issues, managing delays, adjusting routes as needed, and ensuring compliance with company policies and applicable regulations. The role also requires maintaining detailed records, preparing basic reports on performance metrics, and collaborating with internal stakeholders to improve operational efficiency and customer satisfaction.
Qualifications
Strong US truck dispatch experience, including coordinating loads, planning routes, and managing driver schedules for the US market.
Proficiency with dispatch and logistics tools (e.g., load boards, TMS/CRM systems, GPS tracking platforms) and basic data entry skills.
Excellent communication and negotiation skills for working with drivers, brokers, and customers, with clear written and verbal English.
Solid organizational, time management, and problem-solving abilities, with attention to detail and the capacity to manage multiple loads at once.
Understanding of basic transportation regulations and best practices in safety, hours-of-service, and on-road issue resolution.
Comfort working remotely in a fast-paced environment, with reliable internet access and the ability to work US-based hours.
Prior experience in trucking, logistics, or freight brokerage strongly preferred; experience with US lanes and market pricing is a plus.
High school diploma or equivalent required; additional education or training in logistics, transportation, or business is beneficial.

Work arrangement
Yes