eCW Software Training Specialist

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.
Software Training Specialist
Candidates that have Billing, ER & pharmacy experience highly preferred.
This position is responsible for providing training to our client practices that are using eCW Software. It is an exciting opportunity for someone who is a great communicator and fond of traveling. Special benefits are provided for this role that include additional time off for travel days, personal accrual of Airline and Hotel points and extensive training on eCW product, Incentives and more!
Responsibilities
Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
Develop Workflow processes
Demonstrate the software to client practice, make suggestions and provide training
Communicate/escalate issues to Project Managers to promptly and effectively address issues
Prepare various reports such as Checklist & Expense Report.
Document all training sessions
Other duties as assigned
Other Skills/Abilities
Exceptional customer service orientation while being detail oriented
Exceptional communications (oral & written) skills
Ability to coach and train diverse group of people
Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing.
Ability to deal with stressful situations with a professional demeanor
Basic knowledge of technical terminologies
Adept at multi-tasking and exceling in a fast-paced environment
Bi-Lingual/Multi-Lingual a plus
To be able to coach and train diverse group of people
Must become an eCW Certified Professional at completion of initial training
Requirements
Minimum bachelor’s degree in engineering, Computer Science (CS) or Information Systems (IS). Master’s degree is preferred
2 - 5 years’ experience in healthcare industry, preferably in training and implementation of Project Management or EMR systems
Must have a valid driver’s license.
Must be willing to travel an average of 50% - 75% per month to anywhere in the 50 US states
The candidate must be able to meet operational and logistical requirements associated with this role
Remote – Regional home base Time zone needed at the time of hire
Compensation
Salary Range - $60,000 - $70,000 USD
This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.
eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.
As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.
eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Work arrangement
Yes