Bilingual Operations Coordinator (English/Spanish)

Open to candidates located in Mexico, Colombia, and Argentina.
Satellite Teams Worldwide, LLC is seeking a detail-oriented Operations Coordinator to support a US based client with their cleaning operations, customer experience, scheduling, quality assurance, and team communications.
This role requires exceptional organizational skills, strong English & Spanish communication, problem-solving abilities, and the ability to work independently in a fast-paced remote environment.
English/Spanish fluency required.
Responsibilities
Coordinate daily cleaner dispatch and monitor job completion.
• Communicate schedule changes, delays, and service updates to customers.
• Review quality assurance photos and address service concerns.
• Manage customer inquiries, complaints, and service recovery efforts.
• Coordinate approved re-cleans, refunds, and follow-up actions.
• Maintain accurate documentation in Housecall Pro, Notion, email, and invoicing systems.
• Support cleaning professionals by providing timely communication and operational guidance.
• Track open issues and ensure all commitments are followed through to resolution.
• Prepare and maintain operational notes and updates for leadership.
• Provide basic sales support, including customer follow-up and answering service-related questions
when needed.
Qualifications
Skills & Competencies
• Excellent written and verbal English communication skills.
• Strong customer service and relationship management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Sound judgment and problem-solving skills under pressure.
• Positive, professional, and solution-oriented mindset.
• Reliable follow-through and accountability.
• Ability to work independently in a remote environment.
• Proficiency or ability to quickly learn platforms such as Housecall Pro, RingCentral, Notion, email
systems, and scheduling software.
Education & Experience
• High school diploma or equivalent required.
• 1+ years of experience in operations, dispatch, scheduling, customer service, hospitality, or a
service-based business preferred.
• Experience coordinating field teams, contractors, technicians, or service providers is a plus.
• Experience with CRM, scheduling, or customer management software preferred.
• Experience in home services, cleaning, field services, hospitality, or property management is
preferred.

Work arrangement
Yes