Operations Executive Intern

Company Description: IHM Connect delivers smart, adaptable ERP solutions that help organizations streamline operations and drive growth across multiple industries. The company’s flagship product, Campus Connect, supports schools with integrated finance, HR, attendance, and result management to improve efficiency and student-focused outcomes. Beyond education, IHM Connect serves sectors such as real estate and manufacturing with tailored systems that address specific operational challenges. Its ERP solutions integrate with existing processes to provide real-time data and actionable insights for better decision-making. As the company expands into new markets, it remains committed to user-friendly technology that enhances productivity and reduces inefficiencies.
Role Description: The Operations Management Intern is a full-time, on-site role based in Hyderabad. This position focuses on supporting client onboarding, understanding client requirements, and ensuring smooth adoption of IHM Connect ERP solutions. Day-to-day responsibilities include engaging with clients to address queries, tracking client satisfaction, coordinating with internal technical and sales teams, and maintaining updated records of client interactions. The intern will assist in preparing presentations, reports, and follow-up communication, while proactively identifying opportunities to improve client experience. This role offers exposure to ERP implementation, customer success processes, and cross-functional collaboration in a dynamic, growth-oriented environment.
Qualifications
Strong customer-focused mindset, with skills in Customer Satisfaction and Account Management to build and maintain long-term client relationships.
Effective Communication skills (verbal and written) to interact with diverse stakeholders and present information clearly.
Interest or foundational skills in Sales and Consulting to support solution positioning, client needs assessment, and upsell opportunities.
Basic understanding of ERP or software solutions, and the ability to learn product features quickly.
Good organizational and time-management abilities, with attention to detail in documentation and follow-ups.
Ability to work collaboratively on-site in Hyderabad with cross-functional teams in a fast-paced environment.
Pursuing or recently completed a degree in Business, Management, Information Technology, or a related field is preferred.
Key Responsibilities:
Client Onboarding & Implementation
Manage end-to-end onboarding process for schools and business clients
Coordinate data collection, system setup, and implementation timelines
Ensure smooth migration of operational data to the IHM Connect platform
Conduct onboarding sessions and training for client teams
Operational Management
Act as the primary point of contact for assigned clients
Monitor platform adoption and ensure proper usage of modules (HR, Finance, CRM, WhatsApp Automation, etc.)
Identify operational gaps and proactively suggest improvements
Ensure SLA adherence and timely resolution of client issues
Relationship & Retention Management
Maintain regular communication with school management and business owners
Support renewals and contract negotiations in coordination with the sales team
Address escalations and ensure long-term client satisfaction
Work on improving retention and reducing churn
Strategic Operations & Process Optimization
Build and improve SOPs for onboarding and client management
Analyze operational data to identify bottlenecks
Coordinate cross-functionally to improve internal workflows
Assist in pricing discussions, service scope alignment, and operational feasibility

Work arrangement
No