Claims Phone Support

About Our Client:
Travel Insured International operates within the travel insurance industry, providing travel protection plans designed to help individuals travel with confidence. As part of a specialty business unit within a larger accident and health division, the organization addresses the need for dependable and comprehensive travel insurance coverage. With over 30 years of experience, it offers products to both consumers and agency partners of varying sizes, focusing on delivering value and customer satisfaction.
About the Opportunity:
The CLAIMS PHONE SUPPORT role is an entry to mid-level position focused on delivering excellent customer service and efficient claim handling. This role is responsible for managing initial claim intake, providing claim status updates, and guiding customers through documentation requirements. The position supports the claims team by managing customer interactions effectively and contributes to achieving service goals and operational efficiency.
Responsibilities:
Provide daily phone coverage for the Claims support line to assist customers and travel agents
Initiate claim first notices and advise on necessary documentation and submission processes
Respond accurately and promptly to routine claim inquiries, documenting interactions appropriately
Escalate complex inquiries to the relevant claims personnel
Meet departmental objectives and key performance indicators
Offer feedback to management regarding training needs
Participate as a member of the disaster recovery call center team
Perform additional duties to support team and unit requirements
Advocate for customers to ensure a positive claim experience
Support claim unit personnel to help meet service goals
Requirements:
High school diploma or equivalent
One to two years of customer service experience preferred
Familiarity with Microsoft Office and cloud-based systems
Knowledge of claims, imaging, and workflow systems is a plus
Pay Range and Compensation Package:
Starting salary range is $20.00 to $22.00 per hour based on experience
Benefits & Perks:
Competitive compensation package
Generous 401(k) employer match
Employee Stock Purchase Plan with employer matching
Generous Paid Time Off
Comprehensive benefits covering health, dental, and vision
Programs supporting physical, mental, and financial wellness for employees and their families
Career development opportunities including tuition reimbursement and professional training
Supportive work environment encouraging community involvement and social responsibility
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes