Care Team Associate

About ElderberryMD
ElderberryMD provides care coordination, patient advocacy and office administration services for independent medical practices. The service is free for patients.
The role
Care Team Associates do the daily coordination work for independent practices, keeping every patient's referrals, records and follow-up moving. Associates who show strong work move into the Care Team Lead role.
What you will do
Place referrals and confirm the specialist received everything they need.
Request, track and file medical records from other providers.
Follow up on prior authorizations with insurers.
Call patients after visits and hospital discharges using approved scripts, and schedule their appointments.
Keep each request answered or escalated within a business day, and document every step.
Route every clinical question to the practice's clinician.
Help write down the care team's protocols as you learn the work.
Tell the product team where the software slows the care team down.
What you bring
Formal clinical training, such as nursing, medical or allied health school, and hands-on patient care experience. A medical assistant certificate or an active RN license is a plus.
Clear, calm communication with patients, families and practice staff.
Careful, organized work and steady follow-through.
Comfort with software and remote work.
Time
A few hours a week, set around your schedule. Remote.
Where it leads
Care Team Lead, based on the quality of your work.
To apply, use the Apply button on LinkedIn.

Work arrangement
Yes