Customer Care Executive

About IIFL Finance
IIFL Finance is one of the most preferred Gold Loan financing company in
India. Having presence in 25 states and a network of 2700+ branches on a PAN
India level, our mission is to cater to the needs of all those who are looking
for an easy swift, and low-cost financing option. Our customers can avail gold loans
through submitting an online application or visiting any of our branches in
their vicinity. We also have an option where the customers can avail gold loans
at their doorstep so that they are not deprived of financing options to fulfill
their needs.
Our core values serve as a moral compass in all our activities. Fairness, Integrity, and
Transparency - FIT is the driving force behind all that we do at IIFL. We
only work with people who fit into our professional ethos. We are resolute in
the observance of these values and will let go of any growth opportunities that
deem unfit.
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Job Title –Customer Care Executive (Gold Loans)
Job Description -
Ø
Responsible to
acquire New Customers for generating Gold Loan business and for other cross sell products.
Ø
Participate in field-marketing activities to
improve the brand visibility of IIFL Finance Limited branch in thecatchment areas and generate leads of prospective customers.
Ø
Drive & ensure continuous customer engagement through various channels.
Ø
Maintaining quality portfolio by tracking
& controlling ROI.
Ø
Provide after sales
service to existing customers and obtain references from them to increase the
customer base.
Ø
Strong follow up on interest collections
to keep NPAs (non-performing assets) under control.
Desired Candidate Profile (CCE) -
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Candidates
with 6 months of sales experience in Banking & Financial Services can apply
for the role.
Ø
Freshers
with flair in Sales can also apply.
In summary,
the role focuses heavily on sales - acquiring new customers, engaging with
existing ones, ensuring portfolio quality, and collecting payments to minimize
defaults. Brand building through field marketing is also a key component.
CTC Upto 2.37 Lacs (for Non Metro) / 2.8
Lacs (for Metro)
Incentives extra - Best in the industry

Employment type
On-roll

Work arrangement
No