Customer Support (B.Com_WFH)

Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life more secure and convenient for gated societies. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, it now manages over 25,000 societies and supports 4.8 million families across the country. The platform serves all community stakeholders with dedicated interfaces for admins, management committees, guards, and residents, and offers services ranging from home maintenance to renting or selling property. NoBrokerHood also helps societies and businesses generate additional revenue through monetisation and marketplace features. Backed by $5 million in funding from Google, and secured with Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 compliance, NoBrokerHood is a trusted leader in community management technology.
Role Description This is a full-time remote role for a Customer Service Specialist. The specialist will respond to resident, admin, and partner inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues related to app usage, payments, access control, and community services. Responsibilities include guiding users through platform features, documenting and escalating technical issues, and coordinating with internal teams to resolve complex cases. The role also involves tracking customer feedback, identifying recurring problems, and suggesting improvements to enhance overall customer experience. The specialist will maintain clear records of interactions, follow standard operating procedures, and uphold data privacy and security standards in all communications.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Experience in driving Customer Satisfaction and improving overall Customer Experience.
Professional communication skills with excellent Phone Etiquette for voice-based support.
Clear written and verbal communication skills in English; proficiency in additional Indian languages is an advantage.
Ability to handle high volumes of queries, prioritize tasks, and remain calm under pressure.
Comfort with using CRM tools, ticketing systems, and mobile or web applications; prior experience in tech or SaaS environments is beneficial.
Strong problem-solving skills, attention to detail, and a customer-first mindset.
Previous experience in customer service, contact centers, or community management; a relevant diploma or bachelor’s degree is preferred.

Work arrangement
Yes