Chat Support Executive

What you'll do
You will handle customer conversations entirely over chat and digital messaging, no phone queue, no cold calling, for a consumer brand's shopper support line. You will run four or five conversations at once during peak hours, answering order, delivery, and product questions, and you will know when a conversation needs to move to a specialist instead of guessing your way through it. You will keep your response times tight without the answers turning generic, and you will log every conversation cleanly enough that the next person who opens the thread understands it in ten seconds.
Who you'll be joining
This is a global consumer brand building out its India digital-support desk, chat first, and it has partnered with Flexiple, the managed marketplace that helps global companies build high-performing teams and GCCs in India, to grow this team on a hybrid basis out of Mumbai or Gurugram.
You should have zero to two years of experience, comfortable typing quickly and accurately while holding several conversations in parallel. Clear written English matters more than a specific tool background here, since the team trains on the chat platform and the product catalogue. Freshers with strong written communication are genuinely welcome.
The process runs an HR screening, a short typing and written-response exercise, a manager round, and a culture-fit conversation. One application is enough to be considered for this role and other matched openings as they open up.

Work arrangement
Yes