Customer Service Associate

Company Description
Cyber Cafe & Online Centre India,
operating under the name Digital Sava, provides a range of online services to local communities, including internet access, digital form submissions, and basic IT support. The organization focuses on helping individuals and small businesses complete everyday online tasks efficiently and securely. Digital Sava aims to make digital services accessible to users with varying levels of technical knowledge. Team members are expected to be patient, service-oriented, and comfortable working with diverse customers in a fast-paced environment.
Role Description The Customer Service Associate is a remote, contract role focused on supporting customers who use Digital Sava’s online services. On a day-to-day basis, the associate responds to customer inquiries via phone, chat, and email, provides clear guidance on using online forms and services, and helps resolve basic technical and account-related issues. The role includes documenting customer interactions, escalating complex issues when needed, and following defined procedures to maintain service quality. The associate is expected to manage multiple requests efficiently, maintain a courteous and professional communication style, and contribute feedback to improve the overall customer experience.
Qualifications
Customer-facing skills, including Customer Support and Customer Service, with a focus on handling inquiries and resolving issues effectively.
Customer Satisfaction and Customer Experience skills, with the ability to understand user needs and ensure positive interactions.
Strong Phone Etiquette, including clear communication, active listening, and professional behavior in remote calls.
Good written and verbal communication skills in English; additional local languages are an advantage.
Comfort using computers, web-based tools, and common office software; ability to learn new systems quickly.
Strong attention to detail, time management, and the ability to work independently in a remote setting.
Prior experience in customer service, contact centers, or digital service environments is preferred but not mandatory.
Minimum high school diploma or equivalent; further education in business, communications, or IT is a plus.

Work arrangement
Yes