Enterprise Customer Success Manager

This is a Fully Remote Job
About Our Client:
The organization operates in the employee benefits and fintech space, addressing the challenge that traditional, uniform benefits packages do not meet the diverse needs of today's hybrid and remote workforces. It provides a customizable platform that enables companies to tailor benefits to their employees' unique definitions of wellness. The program supports people teams in designing, administering, and tracking benefits, helping employers deliver more personalized and impactful employee support. The company has raised approximately $75 million in equity capital from notable investors, indicating significant growth and investment backing.
About the Opportunity:
The ENTERPRISE CUSTOMER SUCCESS MANAGER will manage a portfolio of 15–20 high-value enterprise accounts, aiming to drive customer outcomes, retention, and expansion. This role is key to building trusted relationships with executive sponsors and administrators, developing success plans aligned with business goals, and ensuring customers gain maximum value from the platform. It involves coordinating with cross-functional teams to support adoption and growth, playing a strategic part in enhancing customer satisfaction and loyalty.
Responsibilities:
Manage 15–20 enterprise accounts through all lifecycle stages, including onboarding, renewal, and expansion
Build and maintain multi-level relationships across customer organizations
Develop and execute account and success plans alongside sales teams
Monitor customer health and proactively address risks
Represent customer feedback and needs to Product and Engineering
Develop scalable Customer Success playbooks and executive review materials
Requirements:
5+ years in customer success or account management within SaaS, fintech, healthcare, or benefits sectors; enterprise experience preferred
Experience with complex, multi-stakeholder enterprise customers in the benefits space
Proven success in quota-driven roles focused on retention and expansion
Strong ability to analyze customer data to inform strategy
Skilled at engaging various customer stakeholders from end users to C-level executives
Experience coordinating cross-functional teams and communicating customer insights
Pay Range and Compensation Package:
Base salary between $125,000 and $145,000, plus variable compensation and equity
Benefits & Perks:
95% coverage of medical, dental, and vision insurance
$250 one-time work-from-home setup allowance
$500 annual Learning & Development benefit
$150 monthly cell phone and internet allowance
$100 monthly wellness benefit
$100 monthly coworking and commuter benefit
Multiple team onsite events annually
Flexible paid time off
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes