Account Manager

Company Description Edwards Commercial Cleaning is a family-owned and operated business serving the North East and Yorkshire since 2003, providing professional cleaning services across commercial, industrial, medical, and educational environments. The company focuses on keeping client workplaces pristine and teams healthy, positioning itself as a reliable long-term cleaning partner. With a committed team, Edwards Commercial Cleaning delivers trusted, high-quality services and strong value for money. Its mission is to simplify the process of finding a cleaning partner through flexible, innovative solutions tailored to each business’s needs. The company values integrity, consistency, and customer satisfaction in every client relationship.
Role Description The Account Manager role is a full-time, remote position responsible for managing and growing client relationships across Edwards Commercial Cleaning’s key sectors. On a day-to-day basis, the Account Manager will act as the primary point of contact for assigned clients, handling enquiries, resolving issues, and ensuring service delivery meets agreed standards. The role includes coordinating with operations and cleaning teams, reviewing performance against service agreements, and identifying opportunities to improve service efficiency and client satisfaction. The Accounts manager will manage contracts and support the onboarding of new clients. This position also involves maintaining accurate records,
Qualifications
Client relationship management and account management skills, including experience serving commercial or service-based clients.
Ability to coordinate service delivery, liaise effectively with operational teams, and manage multiple accounts at once.
Strong communication and negotiation skills, with the ability to handle client queries, resolve issues, and support contract discussions.
Organising and time-management skills, including accurate record-keeping, attention to detail.
Comfort working remotely, using digital collaboration tools, and maintaining a proactive, self-directed work style.
Experience in facilities management, commercial cleaning, or related service industries is beneficial.
Understanding of service-level agreements and basic commercial awareness
Relevant education such as a diploma or degree in business, management, or a related field is advantageous but not mandatory.

Work arrangement
Yes