Telecalling and sales executive in hair tranplant clinic

Job Description: Telecaller, Sales & Marketing Executive
Company: Facethetic Clinic
Location: Mumbai
Department: Sales & Marketing
Job Type: Full-time
About Facethetic Clinic
Facethetic Clinic specializes in hair transplant surgery, advanced hair restoration techniques, aesthetic treatments, and dental implant procedures. We are looking for a confident, result-oriented Sales & Marketing Manager who can manage patient enquiries, explain our hair transplant procedures, convert leads into confirmed bookings, and contribute to the clinic’s business growth.
Key Responsibilities
1. Lead Management & Telecalling
* Call prospective patients generated through Instagram, Facebook, Google, WhatsApp, and other marketing channels.
* Respond promptly to new enquiries and follow up with interested patients.
* Understand the patient’s hair loss concerns, expectations, and treatment requirements.
* Explain hair transplant procedures, including DHI and Advanced Hair Implantation (AHI), in simple and professional language.
* Schedule consultations with the doctor and coordinate appointments.
2. Sales & Conversion
* Convert enquiries into confirmed consultations and hair transplant surgeries.
* Explain treatment packages, pricing, payment options, and available offers as authorized by the clinic.
* Handle patient objections related to cost, results, recovery time, and treatment suitability.
* Follow up consistently with interested patients until the enquiry is converted or closed.
* Maintain strong relationships with prospective and existing patients.
3. Marketing & Business Development
* Coordinate with the digital marketing team to improve lead quality and conversion rates.
* Monitor leads received from Facebook and Instagram advertisements, Google, and referral sources.
* Suggest strategies to increase enquiries, consultations, and surgery bookings.
* Support promotional campaigns, patient referral programs, and local marketing activities.
4. Reporting & Coordination
* Maintain accurate records of calls, follow-ups, consultations, and confirmed surgeries in a CRM or lead management sheet.
* Prepare daily and monthly reports on leads received, calls completed, consultations booked, and surgeries converted.
* Coordinate with doctors, reception staff, and the clinical team to ensure a smooth patient journey.
* Achieve monthly sales targets and improve conversion performance.
Required Qualifications & Skills
* Graduate in any discipline; a degree or diploma in Sales, Marketing, or Business Administration is preferred.
* Prior experience in sales, telecalling, healthcare sales, or medical tourism is preferred.
* Excellent communication, negotiation, persuasion, and follow-up skills.
* Ability to explain medical procedures professionally without making misleading promises about results.
* Comfortable handling sales targets, digital leads, and patient enquiries.
* Basic knowledge of MS Excel, WhatsApp Business, CRM tools, and online marketing leads.
Preferred Languages
* English – Professional communication
* Hindi – Fluent
* Marathi – Preferred for Mumbai operations
* Kannada – Preferred for Bengaluru operations
Candidates fluent in multiple preferred languages will be given priority.
Key Performance Indicators (KPIs)
* Speed of response to new leads.
* Number of leads contacted and successfully followed up.
* Consultation booking rate.
* Hair transplant surgery conversion rate.
* Monthly revenue and confirmed surgery bookings.
* Lead management accuracy and patient satisfaction.
Ideal Candidate
We are looking for a confident, persuasive, patient-friendly individual who can build trust with prospective patients, communicate the value of hair transplant treatment, and consistently convert enquiries into business.
To Apply: Submit your resume along with details of relevant sales experience, language proficiency, and expected salary.

Work arrangement
No