Financial Counselor Specialist

This is a Fully Remote Job
About Our Client:
The organization operates within the regional healthcare sector, focusing on delivering healthcare services that make a meaningful difference in the community. It addresses the challenge of providing accessible and comprehensive healthcare by serving as a trusted partner to patients and supporting professionals in delivering outstanding care.
About the Opportunity:
The FINANCIAL COUNSELOR SPECIALIST role is centered on managing hospital and clinic patient accounts to ensure timely resolution and payment collection. This position plays a critical role in supporting patients by helping them understand their bills, insurance coverage, and available financial assistance programs. The specialist contributes to the organization by facilitating access to payment plans and public assistance, ensuring compliance with collection policies, and maintaining effective communication with patients and external agencies.
Responsibilities:
Manage and monitor patient account balances for timely and accurate resolution
Educate patients about medical bills, insurance, and financial resources
Assist patients with applications for Qualified Health Plans, Medicaid, and financial assistance programs
Recommend uncollectable accounts for write-off and handle collection agency communications
Review accounts before outsourcing to debt collection agencies to ensure compliance
Provide technical expertise on collection activities and resolve related system issues
Collaborate with patients and guarantors to clarify billing practices and payment options
Establish payment plans according to collection policies
Oversee debt collection agency correspondence and initiate collection actions
Support patients with payment system setups including online and automated options
Review bankruptcy filings monthly to protect organizational receivables
Maintain professional development and ensure adherence to safety and organizational policies
Requirements:
High school diploma or equivalent required; Associate’s degree preferred
WAHBE Navigator certification required within 90 days of hire
Minimum three years of experience in hospital or clinic financial services, billing, or collections
Knowledge of Washington Medicaid, Charity Care, and other assistance programs preferred
Strong verbal and written communication skills
Ability to work effectively under time constraints
Bilingual Spanish speaking is desirable
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
This section is not included as the original job description does not specify benefits.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes