Paralegal / Client Services

1215 Consulting is the hiring party for a legal start up firm
Paralegal / Client Services
Full time / Remote / Non Exempt
$110-$125k a year
This is a unique opportunity to join an exciting new law firm launch and help shape how the firm operates from day one. You’ll work alongside highly experienced legal professionals to establish efficient processes, implement best practices, and build a modern, technology-forward operation designed for growth.
We’re looking for someone who is energized by building, improving, and problem-solving—not simply maintaining existing processes. Clio experience is strongly preferred, and candidates must be comfortable embracing technology, learning new systems, and using modern tools to make work smarter and more efficient.
If you’re excited by the opportunity to help build something new while working with some of the best in the industry, we’d love to hear from you.
Position Summary
The Paralegal / Client Services position provides litigation support to attorneys while helping ensure a responsive, organized, and high-quality experience for the firm’s clients.
The position supports matters throughout the litigation lifecycle, including legal research, discovery, document management, deposition and trial preparation, case-file maintenance, and client coordination.
Serving as an important connection between clients, attorneys, and internal teams, this position helps facilitate communication, track client needs and requests, coordinate follow-up, and ensure matters are handled with professionalism and responsiveness.
The role requires significant litigation experience, exceptional organizational and communication skills, sound judgment, a strong service orientation, and the ability to manage multiple complex matters, client needs, and deadlines with limited supervision.
Essential Duties and Responsibilities
Litigation & Paralegal Support
Conduct legal research using online legal research platforms, including but not limited to Westlaw and LexisNexis.
Research and analyze case law, statutes, constitutions, legal journal articles, treatises, U.S. Codes, and other legal authorities relevant to assigned matters.
Conduct research and run reports using PACER and other court platforms.
Work with litigation eDiscovery and case-management databases.
Assist with document review, coding, transcript management, and other litigation-support functions.
Assist attorneys with deposition preparation, including deposition notebooks and supporting materials.
Organize and maintain large and complex matter files.
Save and maintain correspondence, pleadings, discovery, court transcripts, and other case materials within the firm's document-management system.
Collect, organize, review, index, and Bates-stamp documents for production.
Review and analyze documents in large document productions.
Assist with trial preparation, including pretrial disclosures, trial exhibits, trial notebooks, war-room activities, and courtroom logistics.
Retrieve public records from online resources and governmental institutions.
Review and summarize depositions and other legal documents.
Draft and prepare legal documents appropriate to the applicable practice area.
Maintain the firm's official matter files using the designated document-management system.
Monitor deadlines and proactively take appropriate action to ensure assignments are completed on time.
Track and record client-billable and non-billable time in accordance with firm requirements.
Client Services & Matter Coordination
Serve as a professional and responsive point of contact for assigned clients and matters, working closely with the responsible attorneys.
Develop a strong understanding of assigned clients, their matters, key contacts, communication preferences, and service expectations.
Facilitate routine communication between clients, attorneys, and internal firm resources.
Respond promptly and professionally to client communications within the scope of the position and coordinate attorney follow-up when required.
Track client requests, questions, outstanding items, deliverables, and follow-up to help ensure timely resolution.
Proactively identify upcoming client needs, deadlines, meetings, document requirements, and other matter-related activities.
Coordinate client meetings, document requests, case materials, status information, and other matter-related communications.
Help ensure clients receive consistent, timely, and accurate information regarding administrative and procedural aspects of their matters.
Maintain professional client relationships and contribute to a high level of client confidence and satisfaction.
Identify service issues or client concerns and promptly escalate them to the appropriate attorney or firm leadership.
Assist with client onboarding, matter opening, collection of required information and documentation, and other client-related administrative processes.
Support client reporting and preparation of matter updates, presentations, status reports, and other client-facing materials.
Maintain appropriate confidentiality and discretion in all client communications and interactions.
Coordinate across attorneys, billing, finance, technology, and administrative teams to help resolve client needs efficiently.
Technology & Operational Support
Develop and maintain a comprehensive understanding of the software and technology platforms used by the firm.
Independently troubleshoot and resolve common software, workflow, and user issues and appropriately escalate technical issues when additional support is required.
Utilize the firm's document-management, case-management, eDiscovery, research, communication, billing/timekeeping, and other technology platforms effectively.
Help attorneys and team members follow established workflows and best practices for matter and document management.
Assist with training and professional development of other paralegals and staff in routine practice functions, systems, and workflows as appropriate.
General Responsibilities
Establish priorities and work concurrently on multiple matters, projects, and client requests.
Follow complex instructions and exercise sound judgment regarding assignments.
Work collaboratively across practice groups, attorneys, clients, and support teams.
Take ownership of assigned responsibilities and proactively follow matters through completion.
Perform additional paralegal and client-service responsibilities as assigned by attorneys or firm leadership.
Perform all duties in accordance with applicable professional, ethical, confidentiality, and firm requirements.
Knowledge, Skills and Abilities
Strong litigation knowledge and practical litigation-support experience.
Exceptional commitment to client service and responsiveness.
Strong interpersonal skills and the ability to communicate professionally with clients, attorneys, and colleagues.
Ability to anticipate needs, follow through on commitments, and proactively address outstanding items.
Ability to exercise sound judgment, discretion, and professionalism when handling sensitive or confidential information.
Strong organizational and project-management skills.
Ability to manage multiple matters, client requests, and competing priorities in a deadline-driven environment.
Excellent written and verbal communication skills.
Excellent grammar, punctuation, proofreading, and document-preparation skills.
Ability to work independently, take initiative, and solve problems with limited supervision.
Ability to adapt to changing assignments, priorities, technology, and client needs.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and related collaboration tools.
Experience with legal document-management systems such as iManage or comparable platforms.
Experience with litigation databases, eDiscovery platforms, case-management systems, and records-management systems.
Ability and willingness to become highly proficient in the firm's software platforms and troubleshoot routine user and workflow issues.
Education and Experience
Bachelor's degree.
Minimum of eight years of experience as a litigation paralegal.
Demonstrated experience working directly with attorneys and clients in a professional-services or legal environment.

Work arrangement
Yes