Manager, Collections

This is a Fully Remote Job
About Our Client:
BriteCap Financial operates in the financial technology sector, focusing on delivering lending solutions for small businesses. Since 2003, the organization has addressed the challenge of small business financing by offering tailored loan products and customer service aimed at supporting business growth nationwide. The company maintains a collaborative environment that encourages employee development.
About the Opportunity:
The MANAGER, COLLECTIONS, leads the collections team and oversees the full collections cycle. This role is responsible for driving performance through effective team leadership, process management, compliance, and data-driven decision making. The position plays a key role in maintaining portfolio health and recovery metrics as the collections function expands.
Responsibilities:
Recruit, onboard, train, and coach collections specialists.
Develop and maintain training materials, call guides, and escalation procedures.
Ensure compliance by coordinating policies, scripts, and standards with legal and leadership.
Define and manage key performance indicators and service levels.
Create and manage reporting dashboards for internal and external metrics.
Manage relationships with external counsel and collection vendors.
Collaborate with Accounting, Sales, and Underwriting to resolve disputes and improve credit decisions.
Handle complex account negotiations and escalations as needed.
Requirements:
Bachelor’s degree preferred or equivalent experience.
At least 5 years of collections experience, including 2 years managing people.
Proven ability to lead using metrics, coaching, and process improvements.
Strong communication and negotiation skills.
Experience with CRM/collections software, advanced spreadsheet skills, and familiarity with business intelligence tools such as SQL, Tableau, Power BI, or Looker.
Detail-oriented, organized, and able to manage priorities in a fast-paced setting.
Ability to remain calm under pressure and resolve conflicts effectively.
Tech-savvy with a focus on continuous improvement and operational rigor.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes