SaaS Product Implementation Program Manager - Public Sector

Job Description
At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more.
Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.
Responsibilities
Lead and manage complex, multi-year SaaS product implementation projects for Federal and Government Contractor clients
Ensure timely, high-quality program execution across planning, delivery, and customer success phases
Bring structured, repeatable program methodologies tailored for government, defense and aerospace implementations
Act as a key liaison with Federal and GovCon client stakeholders, understanding and aligning with their program execution models
Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments
Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability
Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed
Drive continuous improvement and post-implementation analysis to improve future delivery cycles
Qualifications
8+ years of Digital program or project management experience in Federal, GovCon, or Aerospace and Defense
Demonstrated success managing large, complex technology implementations in the Public Sector market
In-depth knowledge of Federal, GovCon, or A&D client program management structures and execution frameworks
Experience working in regulated environments involving ITAR, DFARS, or NIST compliance
Familiarity with AI-powered solutions and ways of working is a must-have
Strong leadership and organizational skills, with the ability to drive disciplined execution
Strong communication skills and experience in client-facing consulting roles
Growth mindset, and ability to adapt and pivot in a fast-changing environment
Bachelor’s degree in engineering, Computer Science, or related field required; PMP or related certification preferred
Salary Range
Min $117,000 - Max $175,000 USD per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.
Our Commitments: Icertis is committed to:
Icertians (employees) and their family's physical, mental and financial health and wellbeing
Turbocharging Icertians careers
Making a social and environmental impact in our communities
Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
Generous holidays including the 4th of July week off – paid
Free professional and leadership coaching
Annual personal development allowance
What We Offer
Robust medical (physical & mental vision and dental benefits
Employee assistance program (EAP)
Equity (RSUs) and shared ownership in the company
Generous 401K match
Flexible work environment
Paid maternity and paternity leave
Generous holiday and PTO program
CaaS (coaching as a service)
Annual personal development allowance
7 Days for Humanity – 7 paid volunteer days annually
Global and regional DEIB steering committees, employee resource groups (ERGs)
Global DEIB training programs and guest speakers throughout the year
This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About The Team
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

Work arrangement
Yes