Chief Experience Officer

Company Description TRENDY CREATION PRIVATE LIMITED is a textiles company headquartered in Surat, Gujarat, India, serving customers from its base at ELBEE APARTMENT on Ring Road. The company operates in a dynamic textile market, focusing on quality fabrics and contemporary designs. Team members collaborate across functions to support efficient production, supply, and customer service operations. Prospective employees can expect to work with a business that values reliability, innovation, and long-term relationships in the textiles industry.
Role Description The Chief Experience Officer (CXO) is a full-time, remote role responsible for shaping and overseeing the end-to-end customer and user experience across all touchpoints. This position defines the experience vision, aligns it with business goals, and collaborates with leadership to ensure consistent, brand-aligned interactions. Day-to-day responsibilities include analyzing customer feedback and market trends, refining experience strategies, guiding UX initiatives, and ensuring that textile buyers and partners receive clear, positive, and efficient service. The CXO will work closely with marketing, sales, operations, and product teams to design and implement experience improvement projects, establish metrics, and monitor performance. The role also involves representing the organization in public-facing communications, supporting reputation management, and leading cross-functional projects that enhance customer satisfaction and loyalty.
Qualifications
Strong Customer Experience expertise, with the ability to design and manage end-to-end customer journeys.
Proficiency in Strategic Planning to align experience goals with overall business objectives and growth targets.
Knowledge of User Experience (UX) principles, with experience collaborating on digital and service experience design.
Public Relations skills to support brand reputation, stakeholder communication, and external engagement.
Project Management capabilities to lead cross-functional initiatives, set timelines, manage resources, and deliver measurable outcomes.
Demonstrated leadership experience in experience-focused or customer-centric roles; background in textiles, retail, or manufacturing is an advantage.
Strong analytical, problem-solving, and communication skills, with the ability to work effectively in a remote and collaborative environment.
Relevant bachelor’s or master’s degree (such as Business, Marketing, Communications, or a related field) or equivalent professional experience.

Work arrangement
Yes