Administrative Assistant

Key Responsibilities
Run the shared admin Outlook inbox, replying to clients, plan managers and support coordinators and escalating anything you're unsure of.
Prepare, send and chase service agreements and renewals, roughly 12 to 15 a week, and confirm funding with plan managers.
Log every alert and client communication to the correct client file and keep Asana tasks current.
Flag expiring agreements to therapists early enough to renew before expiry.
Record Loom walkthroughs and write an SOP for every task you take on.
Build simple Canva resources for clients and referrers from direction provided.
Suggest improvements and automations, and trial them only once approved.
Heads up: some of this work is repetitive, and much of it is sensitive. You'll be writing to vulnerable people, and when you're unsure how to respond, you ask first rather than guess.
Must-Have Qualifications
Before you apply, confirm:
You have proven admin experience managing a shared inbox and client queries.
Your written English is strong, clear and warm.
You're comfortable with Outlook and task tools like Asana, and quick to learn new systems.
You've written procedures or documented processes before.
You can work 9am to 2pm AWST, Monday to Friday, with a reliable laptop, headset and stable internet.
Nice-to-Have Skills
NDIS, healthcare or practice management software experience
Canva or basic design
Workflow automation tools

Work arrangement
Yes