Customer Experience Rep II

Customer Support Specialist II
We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping. If you are enthusiastic about joining our dynamic and success-oriented team, we encourage you to submit your resume. Let's discuss how your skills can add value to our team and explore the Abbvie growth opportunities available to you.
Key Duties and Responsibilities:
•Address customer inquiries, requests, and issues promptly and professionally.
•Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
•Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
•Deliver exceptional customer service in a courteous and professional manner.
•Manage the order inbox and manage orders received through various channels.
•Work effectively both independently and collaboratively within a team.
•Listen attentively to customer needs and questions, responding appropriately.
•Responsible for managing open orders daily and ensuring timely shipment of orders.
•Ability to use critical thinking skills to resolve customer issues and needs effectively.
• 2-4 years of Customer Service
• Preferred experience with Salesforce and SAP
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Office Suite
• High School Diploma (Bachelor's Degree preferred)
Skills and Abilities:
• Goal-oriented with a positive and curious outlook.
• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills and the ability to prioritize effectively.
• Proficient problem solver with the ability to make quality decisions.

Employment type
Full-time

Work arrangement
Hybrid