Chief Customer Officer

Company Description Sanaatan Law Partners is a dynamic law firm focused on delivering strategic, solution-driven legal services to businesses and individuals. The firm offers comprehensive support across corporate law, healthcare regulations, compliance, risk management, contract management, dispute resolution, white-collar crime, and insolvency and bankruptcy matters. Its team of experienced professionals combines deep industry knowledge with a proactive approach to navigating complex legal environments. Sanaatan Law Partners is committed to integrity, excellence, and long-term client relationships, providing pragmatic and innovative legal solutions. A client-centric mindset ensures that every engagement aligns with the goals and priorities of those they serve.
Role Description The Chief Customer Officer is a full-time remote role responsible for shaping and leading the firm’s customer strategy and experience across all touchpoints. This position oversees key client relationships, ensuring consistent, high-quality service delivery and proactive communication. Day-to-day responsibilities include directing account management activities, monitoring client satisfaction, developing customer experience frameworks, and collaborating with legal and operational teams to address client needs and feedback. The Chief Customer Officer will also drive initiatives to expand client relationships, support business development efforts, and align customer-focused projects with the firm’s strategic objectives. This role involves setting performance metrics, leading cross-functional projects, mentoring customer-facing teams, and presenting customer insights to senior leadership.
Qualifications
Proficiency in Account Management and Customer Experience, with a demonstrated ability to build and sustain strong, trust-based client relationships.
Experience in Sales and Business Development, including identifying growth opportunities and supporting client acquisition and retention strategies.
Strong Project Management skills, with the ability to lead cross-functional initiatives and deliver results within agreed timelines and budgets.
Background in professional services or legal, compliance, or risk management environments is highly beneficial.
Excellent communication, negotiation, and stakeholder management skills, with a data-informed approach to decision-making.
Proven leadership experience, including mentoring teams, driving change, and fostering a customer-centric culture.
Bachelor’s degree in Business, Law, Management, or a related field; advanced degrees or certifications in customer success, project management, or business are an advantage.
Ability to work effectively in a remote setting, with strong organizational skills and comfort with digital collaboration tools.

Work arrangement
Yes