Performance Manager

Dealership Performance Manager
IgniteUps.ai | Full-Time | Remote
IgniteUps.ai helps dealerships turn customer conversations into appointments, showroom visits, and sales through AI-powered voice, text, and email communication.
We’re looking for a Performance Manager who understands dealerships, knows how to talk to car people, and takes ownership of helping stores get results.
You’ll work directly with general managers, sales directors, BDC managers, and salespeople to ensure their AI agents are performing and their teams are making the most of the opportunities those agents create.
What You’ll Do
* Own the performance relationship with a portfolio of dealership accounts.
* Meet with each store monthly to review results, identify missed opportunities, and agree on clear next steps.
* Monitor performance between meetings and address issues before they become ongoing problems.
* Review AI conversations, follow-up activity, customer engagement, hand-raisers, appointments, and sales outcomes where data is available.
* Ensure AI agents follow each store’s processes, communicate accurately, and hand opportunities to the right people.
* Identify what’s holding results back, whether it’s AI behavior, system configuration, lead routing, or dealership follow-through.
* Train dealership leaders and frontline employees on how to use IgniteUps.ai and respond to AI-generated opportunities.
* Work with our technical and support teams to resolve issues, improve agent performance, and confirm fixes are working.
* Give every store a clear picture of what’s working, what needs attention, and who owns the next step.
* Follow through on commitments and help dealerships see the value they’re receiving.
Who We’re Looking For
* Automotive retail experience in BDC management, sales management, dealership operations, or a dealership-facing performance role.
* Confidence speaking with everyone from the dealer principal and GM to the salesperson handling the next customer.
* A strong understanding of lead management, CRM processes, appointment setting, customer follow-up, and dealership accountability.
* The ability to look beyond a dashboard, investigate a problem, and turn findings into practical action.
* Strong communication and coaching skills, including the ability to have constructive conversations when a store is missing opportunities.
* Comfort learning AI tools, reviewing conversations, and working across dealership systems.
* Strong organization and follow-through while managing multiple accounts remotely.
Experience with automotive software, dealership CRMs, or AI communication platforms is a plus. Hands-on dealership experience and a track record of improving results matter more than a specific degree.
What Success Looks Like
Your stores know their numbers, trust their AI agents, and act on the opportunities being generated. Monthly meetings lead to clear actions and measurable progress. Issues get caught early, commitments get completed, and dealership teams understand how IgniteUps.ai helps them perform.
Interested?
Apply with your resume and a brief example of how you helped a dealership improve follow-up, appointment performance, or sales results.

Work arrangement
Yes