Business Retention Representative (RBAR)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Retention Representative (RBAR) based in Brazil.
We are seeking a customer-focused and results-driven Business Retention Representative to help strengthen customer relationships and reduce cancellations in a competitive service environment. In this role, you will engage with existing customers, understand their concerns, and identify tailored solutions that encourage long-term loyalty. You will combine active listening, consultative communication, and problem-solving skills to address service issues, respond to objections, and present relevant retention options. By balancing customer satisfaction with business objectives, you will contribute to improved retention rates and a positive customer experience. This opportunity is well suited to a proactive professional who thrives in a customer-facing environment, enjoys resolving challenges, and is motivated by measurable performance goals. You will play an important role in building trust, protecting customer relationships, and supporting sustainable business growth.

Employment type
Full-time

Work arrangement
Yes