P2P Regional Operations Manager

About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Role
As part of the Bybit Fiat team, we are looking for a P2P Regional Operations Manager to drive growth and operational performance across Latin American markets. You will be responsible for merchant ecosystem development, user growth, market expansion, and day-to-day P2P operational excellence in the region.
This is a hands-on, execution-focused role for someone who deeply understands the LatAm crypto and fintech landscape, is passionate about building P2P ecosystems, and thrives in a fast-moving, remote-first environment. You will work closely with local merchants and users on the ground while coordinating with global Product, Marketing, Community, and Customer Service teams.
This role is fully remote, based in a Latin American country with proximity to the local merchant community.
Key Responsibilities
Regional Operational Ownership
Own day-to-day P2P business performance across assigned LatAm markets.
Monitor regional KPIs including transaction volume, competitiveness, user growth, and dispute patterns.
Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
Provide localised business insights and contribute to the regional P2P strategy and product roadmap.
Manage local currency operations and develop deep understanding of regional payment methods and dynamics.
Merchant Ecosystem Development
Drive merchant recruitment, onboarding, relationship management, and performance tracking across the region.
Design and execute merchant incentive programs and quality improvement initiatives.
Oversee and grow the merchant community to maintain a healthy, active, and engaged P2P ecosystem.
Serve as the primary liaison between Bybit and the LatAm merchant community.
Handle merchant support operations including dispute resolution, escalation management, and operational troubleshooting.
User Growth & Market Expansion
Drive user acquisition initiatives and campaign rollouts across LatAm markets.
Lead regional P2P go-to-market initiatives and growth campaigns in partnership with Marketing and Community.
Identify and execute market expansion opportunities within the region.
Analyze user behavior, conversion funnels, and retention metrics to optimize growth strategies.
Cross-functional Coordination
Coordinate with local market teams to align operations with country-specific dynamics and user behavior.
Work with Product to communicate regional needs, test new P2P features, and support local rollout.
Collaborate with Marketing and Community on regional campaigns and user education.
Coordinate with Customer Service to support dispute resolution and ensure efficient handling of user cases.
Market Insights
Analyze regional P2P market trends, pricing dynamics, payment methods, and competitive landscape.
Develop deep understanding of local currency ecosystems, banking infrastructure, and user preferences.
Surface insights from market research and merchant feedback to Product, Marketing, and CS teams.
What We're Looking For
Must Have
2–3 years of relevant experience in operations, business development, or product operations – ideally in crypto, fintech, marketplaces, or P2P platforms.
Strong merchant operations experience: recruitment, onboarding, relationship management, and performance optimization.
Proven track record in user growth, user acquisition, or market expansion.
Solid understanding of dispute resolution and merchant/user support workflow.
Fluent in Spanish (native or near-native); strong working proficiency in English.
Deep knowledge of LatAm fintech/crypto markets, payment methods, and user behavior.
Comfortable with dashboards, data-driven decision-making, and translating metrics into actions.
Self-driven, comfortable working remotely in a fast-paced and rapidly evolving environment.
Based in a Latin American country with proximity to the local merchant ecosystem.
Nice to Have
Portuguese language proficiency.
Direct experience with P2P platforms, crypto exchanges, or digital asset ecosystems.
Experience with growth campaigns, user acquisition strategies, or market launches in LatAm.
Familiarity with merchant community management in a marketplace or P2P environment.
Passion for blockchain, financial inclusion, and the future of decentralized finance.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Work arrangement
Yes