Lab Automation Application Engineer

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
This role supports our Lab Automation group in China, with headquarters in Burlington, Ontario. Our team designs, manufactures, and installs robotic solutions, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website Lab Automation Solutions | Thermo Fisher Scientific - US
How you will make an impact:
As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific’s Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer’s scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results.
What you will contribute:
Team Collaboration
Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions
Optimize the customers' workflows for throughput while delivering reliable results
Lead discussions as the domain expert and provide customers with system introduction-level training
Share feedback with internal teams to help drive and implement continuous improvements
Key Responsibilities
Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments.
Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer’s Lab Information Management System (LIMS) as needed.
Tech and optimize robot/mover motion and workflows for efficiency and reliability
Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval
Ensure systems are integrated according to best practices and defined standard operating procedures
How will you get there?
Education:
Bachelor’s degree in science (Biology, Chemistry, Computer), Engineering, or related field
Good command of English, with CET-4 or above
Experience:
5 years of relevant industry experience
3 years in a role directly collaborating with customers in a professional environment
Hands-on experience using liquid handler and related instrumentation
Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset
Knowledge & Skills:
High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices
Strong analytical skills to identify and address appropriate solutions to complex requirements
Proficiency with programming languages (C++, Python, or other) is desirable
Familiarity with IQ/OQ validation or GxP requirements is considered an asset
Solid understanding of software and computer communications
Demonstrated ability to lead, influence and collaborate with customers and various team functions
Strong organization, planning and time leadership skills
Other Requirements:
Ability to travel approximately 25%–75% of the time based on project and customer needs