VP of Project Operations

Company Description Studio Gray-Scale is a commercial interior design studio based in Melbourne, specializing in customized design solutions for cafés, restaurants, retail shops, beauty clinics, and salons. The studio partners with both large national brands and one-off sites, delivering projects from concept to completion, including national rollouts and refurbishments. Studio Gray-Scale focuses on designs that highlight each client’s brand, product, or service, ensuring interiors align with broader marketing strategies and target customers. The team emphasizes functional, user-centered spaces by deeply understanding client operations, budgets, and timeframes. A process grounded in thorough discovery and questioning supports the creation of considered, relevant, and commercially effective design concepts.
Role Description The VP of Project Operations is a full-time remote role responsible for overseeing end-to-end project delivery across multiple commercial interior design initiatives. This role leads project operations from initial scoping through to completion, ensuring that timelines, budgets, and quality standards are consistently met. Daily activities include managing project pipelines, optimizing operational processes, and coordinating cross-functional teams such as design, procurement, and client services. The VP of Project Operations will develop and implement operational strategies, monitor P&L performance for project portfolios, and ensure strong customer service through clear communication and proactive issue resolution. This position also involves establishing best practices, improving resource allocation, and providing leadership, guidance, and performance feedback to project managers and operations staff.
Qualifications
Demonstrated expertise in Operations Management, with experience designing and optimizing processes to support scalable project delivery.
Strong P&L Management skills, including budgeting, forecasting, and financial performance monitoring across multiple projects or business units.
Proven background in Customer Service, with the ability to build and sustain long-term client relationships and manage stakeholder expectations.
Advanced Strategic Planning capabilities, including setting operational priorities, developing long-range plans, and aligning project operations with business goals.
Robust Project Management skills, including managing complex, multi-site projects, risk mitigation, and cross-functional coordination.
Experience leading distributed or remote teams, with strong people management, mentoring, and performance management abilities.
Excellent communication, negotiation, and conflict-resolution skills, with the ability to collaborate effectively with executives, clients, and internal teams.
Background in commercial interiors, architecture, construction, or related fields is highly beneficial; prior experience with multi-location retail or hospitality projects is a plus.
Bachelor’s degree in Business, Operations Management, Project Management, or a related discipline; advanced degree or relevant professional certifications (e.g., PMP, Lean, Six Sigma) are an advantage.

Work arrangement
Yes