Director of Sales Operations

Role Description The Director of Sales Operations is a full-time, remote role responsible for building and leading the sales operations function to support sustainable revenue growth. This role oversees sales processes, forecasting, pipeline management, and performance reporting to ensure data-driven decisions across the sales organization. Day-to-day responsibilities include optimizing CRM usage, developing and refining sales workflows, and establishing standards for territory design, quota setting, and lead management. The Director will collaborate closely with sales leadership, marketing, finance, and operations to align go-to-market strategies, improve enablement materials, and streamline cross-functional communication. Additional responsibilities include identifying operational risks, implementing process improvements, and supporting the design of scalable systems and tools that reflect the organization’s mission-driven, resilience-focused work.
Qualifications
Strong Analytical Skills, including data interpretation, performance measurement, and KPI tracking to guide sales strategy and operational decisions.
Demonstrated experience in Sales and Sales Operations, with a track record of supporting or leading teams in complex, consultative, or solutions-based selling environments.
Proficiency in Operations Management, including process design, optimization, and documentation across sales and revenue-related workflows.
Background in Sales Enablement, such as creating playbooks, developing training, and supporting tools that improve seller productivity and consistency.
Experience with CRM and sales technology platforms (e.g., Salesforce or similar), plus strong Excel or BI skills (e.g., Tableau, Power BI) for reporting and analysis.
Excellent communication and collaboration skills, with the ability to partner effectively across remote, cross-functional teams.
Proven leadership experience, including coaching, stakeholder management, and change management in fast-paced or evolving organizations.
Bachelor’s degree in business, marketing, analytics, or a related field, or equivalent practical experience; experience in emergency management, resilience, or public sector consulting is an asset.

Work arrangement
Yes