Customer Service Agent - Travel

We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.
Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
Meet quality, productivity, and QA assessment targets in line with business goals.
Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
Capture and manage customer interactions accurately and within agreed timeframes.
Actively promote LE offerings to retain customers and support business growth.
Seek and act on customer feedback to continually enhance the LE experience.
Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
Meet rostering and availability commitments, supporting colleagues and projects as required.
Commit to ongoing personal and professional development.
What we are looking for:
Someone that is used to a high volume of calls!
Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
Previous experience in the Travel industry is beneficial - either customer support/bookings or front office is preferred but not required.
If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!

Employment type
Full-time

Work arrangement
No