Live opening · Posted 19 hours ago
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About the role
Description supplied by the original job listing.
JD:
After-sales or technical support experience in lithium battery industry; familiar with lithium battery pack and BMS is preferred.
Able to analyze faults and communicate technically with customers.
Engineering background, major in electrical, automation, new energy or related fields.
Fluent English communication skills
Duties:
Provide remote & on-site after-sales technical support for lithium battery, troubleshoot failures and resolve customer issues.
Carry out on-site commissioning, maintenance and technical training for customers.
Record after-sales cases, collect failure information and feed back quality problems to internal teams.
Support the sales team in customer communication & relationship management, and develop/update after-sales technical documentation.
MUST:
Engineering education background.
Accept domestic and overseas business trips.
Work arrangement
Yes
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