Live opening · Posted 14 hours ago
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About the role
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About the Role
Sales at Uber is where the journey begins for our earners and merchants, and your role as an intern is to make sure that first step is seamless but also set in reality. In our Delivery business, you aren’t just processing documents; you are the architect of a three-sided marketplace, connecting Eaters with their favorite Merchants and Couriers. You are the gatekeeper of quality and the first human connection for those looking to build their livelihood on our platform.
The pace is intense, the volume is high, and the stakes are real from neighborhood restaurants to grocery stores, you help power local commerce at global scale. You’ll thrive here if you have an owner’s mindset and a healthy dose of grit. This isn't a role where you wait for a playbook; it’s one where you help us find a better way to move partners through the funnel faster without sacrificing safety or compliance.
What You’ll Do
Navigate the path of moving a delivery partner or merchant from sign-up to their first order, identifying and unblocking friction points in real-time.
Own the integrity of our platform by meticulously reviewing and verifying identity and business documents, ensuring every delivery partner meets Uber’s high standards for safety.
Communicate with clarity and empathy across multiple channels to turn a merchant's or courier's confusion into a clear plan of action, keeping the delivery ecosystem moving.
Analyze funnel data on a weekly basis to spot trends in drop-offs—whether in food delivery or new verticals like groceries—and suggest practical, efficiency-boosting changes.
Collaborate cross-functionally with Sales, Operations, and Support teams to resolve technical blockers and coordinate smooth launches for new partners in a hyper-local environment.
Identify and escalate system bugs that impact the "ground truth" of our 11,000+ cities, ensuring the delivery experience remains reliable even under pressure.
Adapt to shifting priorities and evolving delivery policies in a dynamic environment where you must balance speed with accuracy.
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