General Manager, Watr

Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Grow with us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
As General Manager of Watr, you will lead, motivate, and energize the team while being responsible for the total operation and financial performance of the restaurant. You will analyze profit and loss, build sales, hire and train both management and hourly team members, and ensure daily execution of safety/sanitation protocols, quality food preparation, and exceptional guest service.
GENERAL DUTIES:
Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution.
Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence. Ensure and maintain the productivity level of team members.
Assist team members on the floor during meal periods and high demand times.
Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed.
Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.
Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Maintain a positive cost management index for departmental operations.
Partner with the Marketing team to develop a comprehensive restaurant marketing plan that is aligned with the restaurant concept, including social media, in-house collateral, and events. Review and refresh plan quarterly. Report out on successes and misses of program.
Oversee the financial aspects of the department including purchasing, payment of invoices and payroll.
Ensure proper controls are in place and polices are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Establish and maintain relationships with leaders and team members in other departments and ensure restaurant offerings are well communicated throughout the property.
Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Create a learning atmosphere with a focus on continuous improvement.
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent. Ensure the environment of the department emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Encourage and build mutual trust, respect and cooperation among team members.
Ensure company policy and Restaurant Brand Standards are followed.
Optimize profits by controlling food, beverage and labor costs.
Hiring, training and developing new hourly team members.
Increasing sales by ensuring guest satisfaction and prompt problem resolution.
Maintain an overall management style in accordance with our established best practices.
Provide leadership and direction to all team members to ensure efficient operation.
Ensure food quality and availability.
Prepare and present hourly team member reviews.
Responsible for ensuring team members have the tools to do their jobs.
Oversee the progressive discipline aspects of the department.
Ensures the training for newly hired staff is completed and they are certified to do their jobs.
Complete all tasks assigned by Division Head on time.
Manage day to day operations during scheduled shifts that include daily decision making, team member support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
Review daily inventory, food costs, missing check reports, average checks, cover counts, and sales goals, and develop action plans if any fall below necessary standards.
Work with all FOH managers to achieve individual performance goals and metrics that profitably grow the business while strengthening the brand and culture
Continually communicate with the management team, line employees and support staff regarding operational issues to find solutions to problems
Maintains regular 1 to 1 meetings with the management team in order to create