Dynamics 365 ERP Delivery Manager

We are looking for an experienced Dynamics 365 ERP Delivery Manager to lead the successful delivery of enterprise-scale Microsoft Dynamics 365 ERP programs. The ideal candidate combines strong delivery leadership, stakeholder management, program governance, financial accountability, and people management capabilities with a solid understanding of Dynamics 365 Finance and Supply Chain Management solutions. The Delivery Manager will be responsible for driving execution excellence, managing delivery risks, ensuring customer satisfaction, and leading distributed teams across complex transformation initiatives.
Responsibilities
Lead end-to-end delivery of Dynamics 365 ERP implementation, transformation, modernization, migration, and support programs
Own program execution, delivery governance, planning, and operational management
Manage scope, schedule, budget, quality, dependencies, and delivery risks
Establish delivery frameworks, reporting processes, and performance metrics
Ensure alignment between business objectives, solution architecture, and delivery plans
Drive successful collaboration across architects, consultants, engineers, business analysts, and client stakeholders
Facilitate steering committees, governance meetings, and executive-level communications
Support account growth, customer success, and long-term partnership development
Define and execute delivery strategies for large-scale ERP engagements
Implement delivery best practices, quality controls, and governance standards
Manage change requests, project health indicators, and escalation processes
Ensure compliance with organizational delivery methodologies and quality requirements
Lead distributed, cross-functional, and multicultural teams
Perform resource planning, staffing, mentoring, coaching, and performance management activities
Support competency development and professional growth of delivery team members
Foster a culture of accountability, collaboration, and continuous improvement
Requirements
8+ years of experience in enterprise software delivery, program management, or project management roles
3+ years of experience leading Dynamics 365 ERP, Dynamics AX, or ERP transformation programs
Strong understanding of Dynamics 365 Finance and Supply Chain Management business processes
Experience managing full project lifecycle delivery for enterprise implementations
Proven stakeholder and executive management experience
Strong financial management skills, including budget tracking, forecasting, and margin management
Experience working with globally distributed delivery teams
Excellent communication, leadership, negotiation, and conflict resolution skills
Upper-Intermediate (B2+) or higher English proficiency
Nice to have
Experience with Power Platform and Microsoft Azure
Dynamics 365 or Microsoft certifications
Pre-sales, estimation, and solution shaping experience
Experience in Healthcare, Manufacturing, Retail, Consumer Goods, or Logistics domains
Knowledge of Agile, Scrum, SAFe, or hybrid delivery methodologies
We offer
Career development opportunities with a transparent career path
Wide range of professional trainings, workshops, and mentoring programs plus unlimited access to LinkedIn Learning
Learning resources and financial support for completing certification programs
Christmas and Vacation bonus
Corporate Health Insurance (basic and supplementary)
Free yearly medical check-ups
25 days of vacation
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged—feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at jobscroatia@epam.com.

Work arrangement
Yes