Customer Service Representative

Company Description bobby sahotra photography is a photography studio focused on capturing authentic, high-quality visual stories for a diverse range of clients. The studio works on projects that may include portraits, events, commercial shoots, and creative collaborations. Clients value reliable communication, timely delivery of services, and a professional yet personable experience. Team members are encouraged to bring strong attention to detail and a client-focused mindset to every interaction.
Role Description The part-time remote Customer Service Representative will be responsible for handling client inquiries via email, phone, and messaging platforms, ensuring timely and clear responses. This role includes scheduling and confirming appointments, providing information about services and packages, and supporting clients before and after photo sessions. The representative will help resolve issues, manage basic administrative tasks such as updating client records, and coordinate with the photographer to relay client needs and feedback. The position requires consistent professionalism, a positive attitude, and the ability to represent the studio’s brand and values in every client interaction.
Qualifications
Demonstrated experience in customer service roles, including working as Customer Service Representatives or in similar positions.
Strong skills in Customer Support and resolving inquiries efficiently and respectfully.
Ability to maintain high Customer Satisfaction through clear communication and follow-through.
Understanding of Customer Service and Customer Experience best practices, with a client-first mindset.
Excellent written and verbal communication skills, with fluent English proficiency.
Comfort working remotely, with reliable internet access and strong time-management skills.
Basic familiarity with scheduling tools, email platforms, and common office software.
Previous experience in creative industries or small business environments is an advantage.

Work arrangement
Yes