Panel Communication Specialist (Data Management Chinese Speaker)

As a Panel Communication Specialist, you will play a crucial part in not only managing but enhancing the experience of our panel members who participate in Media Measurement related projects. Your exceptional command of the English language, creative writing and project management skills will be instrumental in panel database management as well as creating content that informs, engages, and builds a strong connection with our panel members.
Member Engagement: Develop and implement strategies to diversify channel recruitment sources to reach out to wider audience, boost potential new panel member interest and engagement through creative and relevant content. This includes crafting stories, updates, and insights that resonate with our target audience.
Response Management: Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
Content Creation: Write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
Content Calendar: Create and/or manage a content calendar to ensure a consistent flow of content and communications to our panel members. Monitor and adapt to changing needs and trends in view of latest internal/external developments.
Database maintenance: Conduct panel member database maintenance and quality control validations from time to time to ensure.
Collaboration: Work closely with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information for content creation.
Bachelor's degree in Communications, English, Marketing, or a related field.
Excellent written and verbal communication skills in English.
Previous experience in content creation, copywriting, or content marketing is a plus.
Strong interpersonal skills and a passion for member engagement.
A people-person, comfortable engage with people as well as to liaise over phone call.
Familiarity with market research, consumer panels, project management is advantageous.
Having prior experience with Zendesk customer support software, along with a background in project management and strong customer service skills, is a distinct advantage.
Ability to work independently and as part of a team, with excellent time management skills.

Employment type
Full-time

Work arrangement
No