Service Support Officer

Be the welcoming and professional face of the Medicare Mental Health Centre
Let your organisational and multitasking skills shine!
$40.49 per hour (SCHADS 3B), Full time ongoing + Leave loading
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
Medicare Mental Health Centre
Rockhampton
Working together, Wellways and Clarity Health Care are delivering a new model of mental health care - providing free, walk-in support with no referral required.
We are committed to creating a service that is welcoming and stigma-free, easy to access when people need it most, and focused on short to medium-term support and connection to the right care. This is your chance to contribute to a service that is reshaping the mental health system.
About you
You will be the heart of our Medicare Mental Health Centre and will provide a welcoming, empathetic and safe experience for team members, participants, carers and their families as they enter the Medicare Mental Health Centre. You are organised, positive and approachable, with a genuine passion for supporting others.
You thrive in a fast-paced environment and bring:
Experience in reception, administration or coordination roles
Strong organisational and multitasking skills
Excellent communication and interpersonal skills
A proactive, solutions-focused mindset
A commitment to providing a warm, empathetic and inclusive experience
You will need…
Experience in Reception/Administration field
Advanced Microsoft Office skills
Data entry skills
Amazing communication skills
Drivers Licence
Car Registration and Insurance
Satisfactory Police Records Check
NDIS Workers Screening Check and Working with Children Check
NDIS Workers Orientation Module – ‘Quality Safety and You’ (free online course)
Right to Work within Australia
This service will make it easier for the consumer to access the support they need, closer to home and family, carers and support networks.
What we will offer you…
A purpose driven culture where people can thrive, everyone is respected and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role, please contact Tayler Stevenson, Operations Manager at tstevenson@mentalhealthwellbeing.org
To view the full Position Description and submit your application, click APPLY.
We encourage early applications as interviews may begin prior to advertising closing date.
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
Job Description SummaryJoin us and let your organisational, coordination and people skills shine in a role that truly makes a difference!
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close25/10/2026