Interstate Analyst

Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Administrative Specialist I (S)
Position Number
60042061
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Interstate Analyst supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions in accordance with federal law, the State Plan, and North Carolina General Statutes. It reviews, analyzes, and researches documents and referral information using the automated child support system and the Child Support Enforcement Network to facilitate case intake and case building.
This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.
Key Duties Include:
- Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
- Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
- Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
- Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
- Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
- Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
- Maintain compliance with federal processing requirements by completing case intake within 10 business days.
- Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
- Review and document case activity in accordance with program protocols and federal guidelines.
- Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $39,244.00 - $68,679.00
Recruitment Range: $39,244.00 - $42,230.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
This Position Is Eligible For A Hybrid Work Option
About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
About the Child Support Services (CSS):
The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting info