CRM Process Sales and Tool Specialist

Process and Tool Specialist
Job Location: Pune, Sangamwadi
Hybrid work model with regular office presence
Your role
• Develop scalable Corporate Sales process landscapes and translate G2M requirements into practical, usable, and adopted sales tools.
• Improve workflow usability, consistency, efficiency, and data quality while reducing manual workarounds.
Your responsibilities
• Translate G2M strategy and process logic into clear process and tool requirements.
• Coordinate process and tool improvement backlogs within the Corporate Sales roadmap.
• Challenge deviations, workarounds, and inefficient routines and recommend simplification and automation.
• Define user-acceptance criteria and test tool changes with users and IT support.
• Document process standards, user guides, and adoption routines.
• Support rollout and training for global Sales processes, tools, and standards.
• Identify and escalate adoption blockers, structural tool issues, inefficiencies, and data-quality risks.
• Collaborate cross-functionally with Corporate Sales, G2M Orchestration, Business Analyst, IT / CRM Support, BI / Data Support, Sales Management, and Outside Sales / Inside Sales on standards, adoption, KPI and analytics requirements, tool delivery, dashboards, user feedback, and workflow validation.
Your profile
• Strong understanding of sales processes, CRM, G2M workflows, and Corporate Sales requirements.
• Ability to translate business needs into practical process and tool requirements.
• Knowledge of process mapping, testing, documentation, user acceptance, and adoption support.
• User-centric mindset with structured problem-solving and stakeholder-alignment skills.
• Understanding of data quality, reporting logic, dashboards, and analytics requirements.
• Strong communication across sales, analytics, process owners, and IT stakeholders.
• Ability to prioritize improvements and support change in an international environment.

Work arrangement
Hybrid