Account Manager

Company Description: We are a fast-growing hiring STARTUP looking for a hands-on, proactive Account Manager. In this role, you will manage an active portfolio of client accounts, understand their hiring and talent needs, and work closely with our internal recruitment and product teams to deliver seamless service. You thrive in a fast-paced environment, love problem-solving with limited information, and want to help build the future of our startup.
Role Description The Account Manager is a full-time, on-site role based in Toronto, ON, responsible for managing key client relationships and ensuring high-quality delivery of foodservice and support services. This role includes overseeing contract performance, monitoring service standards, and coordinating with operations teams to resolve issues promptly and effectively. The Account Manager will analyze account performance, support budgeting and forecasting, and identify opportunities for service improvements and growth. Daily activities involve communicating with clients, preparing reports and presentations, participating in site visits and meetings, and collaborating with internal stakeholders to ensure alignment with client expectations and company standards. The role also includes supporting implementation of new initiatives, ensuring compliance with company policies and relevant regulations, and contributing to a safe and inclusive workplace.
Qualifications
Client Relationship Management: Serve as the main point of contact for assigned client accounts, building long-term trust and high satisfaction.
Understand Hiring Needs: Partner with clients to grasp their specific job roles, company culture, and hiring goals.
Cross-Functional Collaboration: Work directly with internal recruiters, sourcers, and product teams to make sure client hiring pipelines move smoothly.
Account Growth & Retention: Identify opportunities to expand services, drive repeat business, and handle contract renewals or upsells.
Performance Tracking: Monitor key account metrics, prepare progress and reporting updates, and proactively solve any delivery or service issues.
Startup Agility: Roll up your sleeves to handle operational tasks, experiment with new processes, and contribute feedback to product and growth strategies.
Experience; 2–4 years of experience in account management, client success, sales, or recruitment/staffing.
Startup Mindset: Comfortable with ambiguity, fast changes, and autonomous problem-solving.
Communication Skills: Strong written and verbal communication skills to speak confidently with hiring managers and corporate executives.
Tech-Savvy: Familiarity with CRM tools (such as HubSpot or Salesforce) and applicant tracking or modern office software.
Education: Bachelor’s degree in Business, Marketing, Human Resources, or a related field (or equivalent practical experience).
What We Offer
Base salary plus performance bonuses or commission
Remote-friendly or hybrid work flexibility
Direct impact on a high-growth startup’s trajectory
Collaborative, fast-paced, and learning-driven team culture

Work arrangement
Yes