Opco Program Coordinator (Nighshift)

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.
Responsibilities:
Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
Maintain and update the spreadsheet to reflect appropriate changes.
Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
Conduct research and analysis to resolve inquiries as needed.
Provide program status reports to leadership as required.
Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
Action failed delivery notifications and any customer requests made in response to EID invoice emails
0-2 or more years of staffing and/or MSP experience
Bachelor’s Degree
Excellent analytical and problem-solving skills.
Excellent documentation and follow-up skills.
Strong determination to impact performance
Time management, high attention to detail, self-motivated and perseverance
Excellent customer service skills
Excellent verbal and written communication skills
MS Office/Tools- advanced skills
Must be amenable to work on nightshift and hybrid work setup (office is based in Ortigas Pasig area)

Employment type
Full-time

Work arrangement
Hybrid