Operations Executive

Job Description: B2B Airline Ticketing Operations Executive
Company Name: Travelopedia Online Private Limited
Job Location: Guwahati, Assam
Job Type: Full-Time | On-Site
Department: B2B Airline Ticketing Operations
Experience: Freshers and Experienced Candidates Can Apply
Shift: Rotational Shifts – Night Shift Mandatory
Company Description
Travelopedia Online Private Limited is a growing travel technology and services company specializing in B2B airline ticketing and travel solutions. The company works closely with travel agents, suppliers, and airline partners to facilitate seamless flight bookings and post-booking support.
We are committed to delivering reliable, efficient, and customer-centric services through strong operational processes, timely communication, and continuous improvement. We encourage team members to take ownership of their responsibilities, collaborate effectively, and contribute to delivering high-quality support to our B2B travel partners.
Role Description
We are looking for a proactive and detail-oriented B2B Airline Ticketing Operations Executive to join our operations team in Guwahati. The role involves managing day-to-day airline ticketing operations and providing timely assistance to travel agents through a blended process involving both inbound/outbound calls and email support.
The selected candidate will be responsible for handling booking-related queries, coordinating with suppliers and airline partners, resolving post-booking issues, maintaining accurate records, and ensuring adherence to operational procedures and service-level agreements (SLAs).
This role requires strong communication skills, attention to detail, problem-solving abilities, and a customer-focused approach. Candidates must be comfortable working in a rotational shift environment, including night shifts, which are mandatory for this position.
Key Responsibilities
Handle B2B travel agent queries through a blended process of calls and emails.
Assist with airline booking-related issues, including failed bookings, ticket issuance, PNR status, and booking confirmations.
Process and coordinate cancellation, refund, and rescheduling requests as per airline and supplier policies.
Handle flight schedule changes, involuntary changes, baggage queries, name corrections, and special service requests (SSRs).
Coordinate with airlines, consolidators, suppliers, and internal teams to resolve operational issues within defined timelines.
Maintain accurate case notes, booking records, email trails, and CRM updates for every customer interaction.
Monitor pending cases, follow up on supplier responses, and ensure timely resolution of open queries.
Adhere to company SOPs, quality standards, escalation procedures, and defined SLAs.
Identify operational gaps and contribute to process improvements and better service delivery.
Maintain professionalism, accuracy, and accountability while handling multiple tasks in a fast-paced environment.
Qualifications and Skills
Freshers are welcome to apply. Prior experience in B2B airline ticketing, travel operations, customer support, or a related field will be an added advantage.
Good verbal and written communication skills in English and Hindi; knowledge of other regional languages is beneficial.
Strong customer service, coordination, and problem-solving abilities.
Basic knowledge of MS Excel, email communication, and computer applications.
Ability to understand instructions, follow SOPs, maintain accurate records, and manage multiple tasks.
Willingness to learn airline ticketing processes, booking systems, CRM tools, and supplier coordination procedures.
Ability to work under pressure while maintaining accuracy and service quality.
A positive attitude, attention to detail, teamwork, and a strong sense of responsibility.
A bachelor's degree in any discipline is preferred.
Mandatory Job Requirements
Rotational shifts, including night shifts, are mandatory.
The position follows a blended process of calls and emails; candidates must be comfortable handling both.
The role is full-time and on-site at our Guwahati office.
Candidates must be willing to work in a fast-paced B2B airline ticketing operations environment.
Who Should Apply?
We welcome motivated freshers who are eager to build a career in airline ticketing and travel operations, as well as experienced candidates looking to grow in the B2B travel industry.
If you have a learning mindset, strong communication skills, and the willingness to take ownership of operational responsibilities, we encourage you to apply.

Work arrangement
No