Senior Global Forwarding Agent-Air Import

C.H. Robinson is seeking a Senior Global Forwarding Agent, responsible for managing and operating the shipment lifecycle for complex and strategic accounts. In this role, you will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Understand and input applicable financial components of shipments to generate correct billing for customers
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Provide complex quotes based on needs of network
Coach and train others on pricing strategies
Provides track and trace service to customers and generates shipment documents
Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Facilitate Relationships:
Builds great relationships with customers, responding timely and following up on issue resolution
Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
Act as a key customer contact and subject matter expert
Lead by example when it comes to customer outreach, retention, and expansion
Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
Monitor customer shipments trends and its impact to our processes and operations
Other Activities:
Ensure customer SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Provide support to Sales Executives and Account Managers for customer reporting
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
High School diploma or GED
Minimum 4 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Site Specific: Fluent in Spanish and English (written and verbal)
Preferred Qualifications:
Preferred:
Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Basic understanding of Quality Management (ISO 9001)
Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Proactive, ambitious, hardworking, and analytical mindset
Excellent written and oral communication skills
Ability to work in a fast-paced and deadline-driven office environment
Proven track record of dealing with customers and being client focused
High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
Site Specific: Fluent in the local language
Site Specific: Ability to speak multiple European languages
Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.