Student Advisor - Lead to App

Experience: 2-4 years of experience in student counselling, study abroad, admissions, or international education.
Mandatory: Prior counselling experience for Australia is required. Candidates without Australia counselling experience will not be considered.
Note: This role may require working on Saturdays during peak intake periods.
Key Responsibility Areas:
Student Counselling & Conversion
Counsel prospective students interested in studying at Deakin University and in Australia.
Assess student profiles and recommend suitable programs, campuses, and pathways.
Guide students on admissions, eligibility, scholarships, and career outcomes.
Convert leads into applications through effective counselling and follow-ups.
Build strong relationships with students and parents, ensuring a positive experience.
Lead Management
Manage and nurture inbound and outbound leads.
Conduct timely follow-ups and maintain CRM records.
Track lead progression and ensure high engagement levels.
Application Guidance
Advise students on admission requirements and documentation.
Coordinate with application teams to ensure smooth application submission.
Keep students informed of key deadlines and next steps.
Lead Management
Achieve counselling, conversion, and application targets.
Maintain quality, productivity, and compliance standards.
Ensure accurate reporting and CRM hygiene.
Product Knowledge
Stay updated on Deakin University programs, scholarships, and admission requirements.
Maintain strong knowledge of the Australian education sector.
Work closely with internal teams to deliver a seamless student experience.
Participate in training and contribute to team goals and process improvements.
Essential Skills Required:
Strong counselling and conversion skills.
Excellent communication and interpersonal skills.
Customer-focused and consultative approach.
Good stakeholder management and problem-solving ability.
Knowledge of the Australian higher education landscape.
Strong follow-up and attention to detail.
Qualifications Required:
Bachelor's or Master's degree from a recognized university.

Work arrangement
No