Customer Support Executive

Company Description Vision360 is a technology development company that has transformed the diamond and jewellery industry since 2000. Based in the Greater Surat Area, the company serves both B2B and B2C segments, building a strong global presence. Vision360 focuses on innovation, offering a suite of solutions including Vision 360, Micro 360, Studio 360, Measure 360, Tech 360, and Light 360. Team members work with cutting-edge tools that support digitalization, precision, and efficiency for industry stakeholders. The organization values forward-thinking professionals who want to contribute to the evolution of jewellery and diamond technology.
Role Description This is a full-time, on-site Customer Support Executive role based in the Greater Surat Area. The Customer Support Executive will handle customer queries across channels, provide timely and accurate information about Vision360’s products, and ensure a smooth support experience for both B2B and B2C clients. Daily responsibilities include responding to service requests, troubleshooting basic technical issues, guiding customers through product features, and escalating complex problems to the appropriate internal teams. The role also involves maintaining detailed records of interactions, following up to ensure resolution, and contributing to continuous improvement of support workflows. The successful candidate will collaborate closely with sales, technical, and product teams to reinforce customer satisfaction and long-term relationships.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport.
Experience driving Customer Satisfaction through clear communication, active listening, and problem-solving.
Ability to manage Online Support channels such as email, chat, and ticketing systems with professionalism and accuracy.
Basic Technical Support skills, including understanding product functionality, troubleshooting common issues, and coordinating with technical teams.
Excellent spoken and written communication skills in English; proficiency in local languages is an advantage.
Comfort using CRM tools, helpdesk software, and standard office applications.
Detail-oriented, organized, and able to prioritize multiple customer requests in a fast-paced environment.
Previous experience in customer support or service roles, ideally within technology, manufacturing, or jewellery/diamond-related industries.
Ability to work on-site full-time in the Greater Surat Area and collaborate effectively with cross-functional teams.
Diploma or bachelor’s degree in any discipline preferred; equivalent practical experience will

Work arrangement
No