Customer Support Representative

Company Description HomeEssentials is a modern home and lifestyle brand designed for the way contemporary India lives today. The company offers thoughtfully crafted products for home, kitchen, storage, and everyday living, focusing on functionality, smart design, and practicality. As a D2C-first brand, HomeEssentials combines product innovation with digital storytelling and customer insights to create items that genuinely fit modern homes. The organization is committed to simplifying daily life and making spaces more organized. Its vision is to become India’s most trusted digital-first home and lifestyle brand, one thoughtfully designed essential at a time.
Role Description This is a full-time, on-site Customer Support Representative role based in Gwalior. The Customer Support Representative will respond to customer inquiries across phone, email, chat, and social channels, ensuring timely and accurate resolutions. The role involves troubleshooting order, delivery, and product-related issues, coordinating with internal teams such as logistics and warehouse operations when needed. The representative will manage and document support tickets, maintain up-to-date knowledge of product lines, and provide feedback on recurring issues to help improve processes. The role also includes supporting customer satisfaction initiatives, handling escalations professionally, and contributing to a consistent, brand-aligned customer experience.
Qualifications
Strong Customer Support and Customer Service skills, with experience handling inquiries and resolving issues effectively.
Ability to drive high levels of Customer Satisfaction, including managing expectations and following up on open cases.
Excellent Communication skills, both verbal and written, with clear, courteous, and professional interaction style.
Solid Troubleshooting abilities to identify root causes, propose solutions, and coordinate resolutions with internal teams.
Prior experience in a contact center, retail, or D2C environment is preferred.
Comfort with using CRM tools, ticketing systems, and basic office software.
Strong organizational skills, attention to detail, and ability to work in a fast-paced, customer-focused environment.
Minimum of a high school diploma; a bachelor’s degree or relevant vocational training is an advantage.
Fresher are Welcome

Work arrangement
No