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Role Overview
Are you passionate about troubleshooting and providing top-notch technical assistance? Join us as a Technical Support , where you’ll play a key role in resolving technical issues, ensuring smooth IT operations, and enhancing the user experience.
In this role, you’ll provide hardware and software support, network troubleshooting, and system maintenance, working closely with internal teams and customers to resolve technical challenges efficiently. Your expertise in Windows/Linux environments, troubleshooting methodologies, and IT support tools will be critical in keeping systems running smoothly.
If you thrive on problem-solving, customer support, and optimizing IT performance, we’d love to hear from you!
Responsibilities
Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.
Education & Experience
Bachelor’s degree in computer science, Information Technology, or a related field.
Certifications such as CompTIA A+, ITIL, CCNA, or Microsoft Certified IT Professional (MCITP) are a plus.
Relevant experience in technical support, IT helpdesk, or system administration.
Proficiency in Windows/MacOS/Linux troubleshooting and software installations.
Knowledge of networking protocols, VPNs, and remote troubleshooting tools.
Familiarity with IT ticketing systems, Active Directory, and cloud-based services.
Hands on experience of SMTP, IMAP and POP3.
Bonus Perks
Hands-On IT Experience – Gain exposure to diverse hardware, software, and network troubleshooting scenarios.
Collaborative Work Environment – Work closely with IT teams and end-users to enhance overall system efficiency.
Be Part of a Tech-Driven Team – Implement new IT solutions, optimize processes, and improve user experience.
Skill Development & Growth – Enhance your expertise in troubleshooting, networking, and IT security with ongoing learning.
Career Progression Opportunities – Grow into roles such as System Administrator, Network Engineer, or IT Specialist.
Work arrangement
No
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